“En Pointe Solutions have provided sales support to me since I started my role as Director of Sales – UK in January 2022. This began with Interim Sales Manager cover for a hotel in Ipswich. The cover was remote and averaged 4-5 hours per day. The consultant joined internal business meetings, completed sales calls, completed research, responded to RFPs, and completed all proactive tasks required. Due to the experience level of the consultant, she was able to do a full-time sales manager role in just 4-5 hours per day. She turned the business around and converted many large groups and project business.

During the last year, En Pointe have provided a solution to all my short-term recruitment needs. They have provided several more Interim Sales Managers for other roles I was recruiting for and a UK National Accounts Manager to nurture TMC relationships and drive market share. These individuals have all been self-starters and have only required a short introduction to the business and strategy and are able to get on with the job in hand.

The latest role was a short-term UK Sales Executive to assist with conversion, re negs for local corporate accounts, driving Christmas enquiries and general sales administration to support me. This freelancer was able to convert £75k of new business in less than 2 months.

En Pointe have also been my go-to for data-related projects for the whole group of 20 hotels and sourcing other key roles in our business such as finance manager.

They have a team of highly skilled professionals to cover all aspects of the business. They are also able to source suitable freelancers if they don’t have the expertise within their function.”

Director of Sales ‑ UK - 2022

“En Pointe Solutions offers a methodical but innovative service that looks at strategic and operational challenges and opportunities in the round. They take careful account of the conceptual, physical, and the operating environment and shape solutions for the best effect.

Their approach draws on their diverse experience, knowledge, and business techniques to address the needs of a project whatever it might be. Their ability to deliver under pressure and within budget for multi projects is refreshing.

They are skilled communicators who are able to conceive, sell concepts, and find consensus with clients to achieve outcomes that add value to a project.

I would have no hesitation in recommending En Pointe Solutions and their multi-disciplined team.”

Judy Rae Head of Business Development OnFife

“En Pointe Solutions were brought in 2 months before the hotel opened to drive group and corporate base business. They reached out to their network straight away and within days had hard hat site visits with prospective customers taking place. This allowed En Pointe to secure significant group, corporate and OTA business pre-opening. Without En Pointe’s help we wouldn’t have been as active in the local corporate segment for the opening of the hotel which was key to our success.

Once we recruited a permanent Sales Manager, En Pointe worked closely with her to develop her skill set, understand the corporate and group markets we were targeting and challenged her to achieve and exceed her sales targets.

I really valued En Pointe’s support. They are great to work with and have contagious enthusiasm which rubs off on all the team. I’d highly recommend them to colleagues and connections and I look forward to working with them again.”

Paul Wood - General Manager at Hampton by Hilton, Edinburgh West

“When my Director of Sales resigned, I needed interim support to help through the busy RFP season. I turned to En Pointe Solutions straight away because of their experience within the Edinburgh market and having previously worked for IHG. The impact En Pointe made was instantly noticeable, supporting through challenging RFP negotiations.

Following En Pointe’s success, I extended their contract for a further year to allow them to mentor and coach our Sales Manager through some challenges. As a result, they reignited her enthusiasm for sales which led to her being promoted to Senior Sales Manager taking on responsibility for the sales team.

En Pointe are excellent sales professionals who brings experience and enthusiasm to everything they do. I’d recommend En Pointe to anyone and I wouldn’t hesitate to call on them again in future.”

Gehan Eriyagama - General Manager at Holiday Inn, Edinburgh

“The support and guidance that En Pointe Solutions was able to provide to support our Sales Team has been integral to its performance, they have been pivotal in shaping a brand new Sales Team to then provide continual support of the operation through an overhaul of the sales functions including system reviews & the necessary implementation of change.

En Pointe’s contribution has been invaluable, and I am extremely grateful to be able to lean on the expertise that he brings to the table.

En Pointe Solutions come highly recommended.”

Andrew Burton - Director at The Hub Edinburgh

“I worked with Colin over a 12-month period whilst I bedded into a new senior role. I lacked hands-on experience (and confidence) working in commercial hotels and needed to get up to speed quickly so I could lead a team and help steer the business through recovery post-pandemic.

Our regular coaching sessions were invaluable in helping me navigate the unique facets of hotel reporting and building a new team of business development experts.

I highly rate his broad experience and supportive approach to create a safe space for honest conversations and the resulting professional development.”

2023 En Pointe Solutions Coaching Client

I contacted En Pointe Solutions last year to request support for the Sales & Events team at Cameron House with their Delphi engagement, the support received was remarkable. Heather Mills undertook initial discovery work with the team to assess the knowledge gaps and identify areas for assistance. She presented her findings and began working on a user guide, following up with a training session alongside Colin Horsburgh on both Delphi standards and selling skills. Heather also conducted a review of the system set up and further supported with menu and package creation, new documents, and a general clean of all areas in Delphi.

Not only has this helped to streamline the sales process, the progression and engagement of our team from where we were to where we are now has been extraordinary. Heather’s support over the last year has been invaluable; she is professional, knowledgeable and thoroughly committed to developing teams and supporting organisations. We now live by the mantra “If it’s not in Delphi, it didn’t happen”! I would not hesitate in recommending En Pointe Solutions and will certainly use them again if the need arises – they were experienced, flexible, transparent and communicative throughout the project, thank you.

Paul Sault, Vice President Sales & Revenue, UK & Europe