Michael has led customer-facing teams in luxury hotels such as The Turnberry Hotel, The Park Tower Knightsbridge and The Goring, helping the latter win numerous awards, including AA’s Hotel of the Year for London and the prestigious Forbes Travel Guide’s five-star rating.

Michael specialises in customer experience and the operational processes that help clients exceed customer expectations and drive loyalty. With a keen eye for detail and a devotion to finding the right solutions, Michael ensures that key processes are optimised and supports businesses in making personal connections, tailoring the service experience and delivering exceptional value to customers.